TERMS AND CONDITIONS

All prices are shown on the Website and are influenced by the VAT of the customer's country where VAT applies. The price valid at the moment you submit your order applies to that order. Payment is made online through the payment methods offered at checkout. The Product is made available after the payment is received in full. We issue a tax document (invoice) for each purchase and make it available to you electronically. 5. Delivery and access

Ebooks are made available for download inside your user account, and/or through a download link, promptly after payment is received. Online courses are made available to view in your user account promptly after payment is received. Access is personal to you based on the expiration date of the course/product or for as long as the course/product remains available. You are responsible for having the equipment and software needed to download and view the Products (for example a device able to open PDF files and to stream video, and a working internet connection). The technical requirements are described on the relevant Product page where relevant. Where a Product or membership is offered with "lifetime access", this means access for as long as the Website is operational and the Product remains available on it. It does not mean access for your natural lifetime or for any guaranteed period. We may retire or discontinue a Product or the Website, in which case lifetime access ends. Where reasonably possible we will give notice of any planned discontinuation in advance. 6. Right of withdrawal and refunds This section explains when you can and cannot cancel a purchase and get your money back. Different rules apply to ebooks and to online courses. Separately, faulty Products are covered by Section 7, which always applies regardless of anything in this section. 6.1 General 14-day right As a Consumer buying at a distance, you generally have the right to withdraw from the Contract within 14 days without giving a reason, under Section 1829 of the Civil Code. Certain exceptions apply to digital content and digital services, as set out below. Who this right applies to. The 14-day withdrawal right described in this Section 6 is a right under European Union and Czech law. It is available to Consumers who are resident in the European Union or the European Economic Area (EEA). If you are resident outside the EU and the EEA, this statutory 14-day withdrawal right does not apply to your purchase, and your consumer rights, if any, are governed by the mandatory law of your country of residence. This does not affect your rights in respect of a faulty Product under Section 7, which apply regardless of where you are resident. The withdrawal right does not apply to business customers, that is, anyone buying in the course of their business activity or profession. 6.2 Ebooks (downloadable digital content) An ebook is digital content that is not supplied on a physical medium. Once it has been downloaded it stays on your device and cannot be returned or deleted by us, so a refund based on a change of mind is not possible after download. This is why the law treats these sales as final once delivery has begun, as set out below. Under Section 1837(l) of the Civil Code, your right to withdraw from the Contract ends once we begin to make the ebook available to you, provided that: - you gave your prior express consent for us to make the ebook available before the 14-day withdrawal period expires, - you acknowledged that by giving that consent you lose your right to withdraw from the Contract, and we provided you with confirmation of the Contract. You give this consent by ticking the relevant box at checkout before completing the purchase. Because our ebooks are made available for download immediately after payment, once the ebook has been made available to you, the purchase cannot be cancelled and the price is not refundable on the basis of a change of mind. If you do not give this consent, you keep your 14-day right of withdrawal and we will not make the ebook available until that period ends or until you give the consent. Personalised watermarking. Each ebook is individually stamped with information identifying the purchase, which may include your name, email address and an order or transaction identifier. This allows us to trace any copy that is shared or distributed without authorisation back to the original purchaser. By completing the purchase you agree to this stamping. How we handle the personal data contained in the stamp is described in Section 10. 6.3 Online courses (digital service) For online courses we offer a refund policy that is more generous than the law requires. You may cancel your course purchase and receive a full refund within 14 days of purchase, provided that: - you have not started the course (you have not opened any lesson), or you have viewed no more than 20% of the course content. Once you have started the course and viewed more than 20% of its content, the purchase can no longer be cancelled and the price is not refundable on the basis of a change of mind. By starting the course you give your express consent to the provision of the digital service beginning before the end of the 14-day period, and you acknowledge that once the service has been provided to the extent described above your right to withdraw ends, under Section 1837(a) of the Civil Code. We measure course progress through the learning platform inside your user account. 6.4 How to request a refund or withdraw To request a refund or to exercise a right of withdrawal where it applies, contact us through the contact form at https://jantegze.com/contact/ or the contact form in your user account, and tell us which Product and order the request concerns. A withdrawal is effective if it clearly identifies the Contract you are withdrawing from. Where a refund is due, we return the money within 14 days using the same payment method you used, unless you agree otherwise. 7. Faulty Products and complaints This section applies regardless of Section 6 and cannot be waived. We are responsible for making sure the Products conform to the Contract when supplied, under Sections 2161 and following and Sections 2389a and following of the Civil Code. A Product is faulty if, for example, it does not download or open, is corrupted, is incomplete, or does not match its description. If a Product is faulty, you are entitled to have the defect remedied, or to a reasonable discount, or, where the conditions are met, to withdraw from the Contract and receive a refund. Your statutory rights as a Consumer are not affected by anything in these Terms. To make a complaint, contact us through the contact form at https://jantegze.com/contact/ or the contact form in your user account, describe the problem, and tell us which Product and order it concerns. We will confirm receipt and handle the complaint without undue delay, and no later than 30 days from the day it is raised, unless we agree a longer period with you. 8. Licence and permitted use The Products and all content on the Website are protected by copyright and other intellectual property rights owned by us or our licensors. When you buy a Product, we grant you a non-exclusive, non-transferable licence to use it for your own personal, non-commercial purposes. Unless we agree otherwise in writing, you may not: copy, share, resell, sublicense, publish or distribute the Product or any part of it, upload it to any file-sharing, AI training or public service, or remove any notices of ownership. Breach of this licence entitles us to suspend your access and to pursue any remedy available under law. 9. User accounts All of our products require a user account. You are responsible for keeping your login details secure and for activity under your account. Access to purchased Products is personal to you and may not be shared. We may suspend or close an account that breaches these Terms, is used to share access, or is used unlawfully. 10. Personal data and GDPR We process personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, "GDPR") and applicable Czech law. Controller. The controller of your personal data is Net Image, s.r.o., with the identification and contact details set out in Section 1. What we process and why. We process the data you provide and data generated by your use of the Website, for the following purposes and on the following legal bases: to conclude and perform the Contract, provide the Products and give you access to your account (performance of a contract, Article 6(1)(b) GDPR), to issue invoices and meet accounting and tax duties, and to keep records required by law (legal obligation, Article 6(1)(c) GDPR), to handle refunds, complaints and defend legal claims (legitimate interest, Article 6(1)(f) GDPR), to send you marketing communications where you have subscribed or where the law allows it, which you can opt out of at any time (consent or legitimate interest, Article 6(1)(a) or (f) GDPR). Processors and recipients. We share data only as needed with providers who help us run the Website and the business, for example payment providers, the learning platform provider, hosting and email service providers. They act as our processors under data processing agreements. We do not sell your data. International transfers. Where a provider processes data outside the European Economic Area, we make sure appropriate safeguards are in place, such as the European Commission's standard contractual clauses. Retention. We keep personal data only for as long as needed for the purpose it was collected for, and for as long as required by law (for example invoicing records for the statutory retention period). Your rights. You have the right to access your data, to have it corrected or erased, to restrict or object to processing, to data portability, and, where processing is based on consent, to withdraw that consent at any time. You also have the right to lodge a complaint with the Czech supervisory authority, the Office for Personal Data Protection (Úřad pro ochranu osobních údajů, www.uoou.gov.cz). To exercise any of these rights, contact us through the contact form at https://jantegze.com/contact/ or the contact form in your user account. 11. Out-of-court dispute resolution If you are a Consumer and a dispute between us cannot be settled directly, you have the right to out-of-court resolution of the dispute. The competent body is: Czech Trade Inspection Authority (Česká obchodní inspekce) Central Inspectorate, ADR Department Address: Gorazdova 1969/24, 120 00 Praha 2, Czech Republic You may also seek advice from a European Consumer Centre if the dispute has a cross-border element. 12. Governing law and jurisdiction The Contract and these Terms are governed by the law of the Czech Republic. Nothing in these Terms deprives a Consumer of the protection given by the mandatory provisions of the law of their country of residence. Disputes fall under the jurisdiction of the competent courts of the Czech Republic, subject to any mandatory consumer protection rules that give a Consumer the right to bring proceedings in their own country. 13. Changes and validity We may amend these Terms. The version in force at the time you place an order applies to that order. The current version is always published on this page. If any provision of these Terms is or becomes invalid, the rest remains in force. These Terms and Conditions are effective from July 1st.